Gulf Bay Hospitality And American Hospitality Academy�s Cultural Exchange and Hospitality Training Program

 

 

Gulf Bay Hospitality and the American Hospitality Academy presents the opportunity for students and recent graduates to participate in a Hospitality and Cultural Training Program at one of our prestigious world class Gulf Bay Hospitality properties. 

 

 

About our Properties

Marco Beach Ocean Resort

Opened in 2002, this luxury beachfront resort is located directly on Marco Island�s beautiful crescent beach.  The five star quality amenities include 103 luxury resort suite accommodations, concierge service, health spa with salon, massage and personal fitness training, a complete fitness center including sauna, steam and state of the art equipment; a roof top pool and whirlpool spa.  Several dining options include casual fare to spectacular elegant Italian cuisine. 

 

The Club & Spa at Fiddler�s Creek

Award-winning Fiddler�s Creek is a private, master-planned, residential community offering unsurpassed elegance and luxury amongst a tropical paradise. Pristine preserves and languid lakes set the stage for luxurious homes and amenities.   At the award wining 54, 000 square foot Club & Spa members will enjoy aromatherapy and massage, cardiovascular and weight-training equipment.  Amenities also include; lighted hydro-courts, resort-style multi-pool swimming complex, lighted tennis courts, four golf courses, 750 acres of wildlife reserve.

 

The Tarpon Club

The Tarpon Club offers a yacht club and full service marina on Florida�s Isles of Capri with fine indoor and al fresco dining at Backwater Nicks.

 

Caxambas at the Club & Spa

A tribute to the �Great Gatsby� era of the 1920s, Caxambas displays a neo-classical interior style used in many of the grand hotels and private clubs built just after the turn of the century. Chestnut and walnut parquet flooring, intricately paneled wainscot, massive bronze chandeliers and antique furnishings create a relaxed and familiar private club environment. Complementing the �golden age� interior is a magical multi-course menu of nouvelle Americana cuisine. Signature dishes include Pharaoh Quail with Porcini Mushroom Grits and White Truffle Marsala Emulsion or Baked Potato Soup with Aged Cheddar and Heirloom Potato Chips.

 

Sale e Pepe at the Marco Beach Ocean Resort

Experience a one-of-a-kind dining destination at Sale e Pepe at Marco Beach Ocean Resort. Overlooking the Gulf of Mexico, Sale e Pepe features intricate mosaic floors, hand-painted frescoes, 400-year-old antiques, a 1,500-bottle wine display, and a menu prepared by our native Italian staff � completing the vision of an ancient Italian seaside restaurant. Dine indoors or al fresco under the stars.

 

Bringing Sale e Pepe to life is its newly appointed Executive Chef, Alberto Varetto. Originally from Torino, Italy, Alberto received his Diploma Alberghiero di Cucina before pursing his culinary career. Gaining valuable experience as a cook and sous chef in Italy, Alberto brought his skills and expertise to the renowned Galileo Ristorante in Washington, D.C. Chef Varetto was instrumental in opening Laboratorio del Galileo, a gourmet laboratory of new culinary creations daily. Chef Varetto�s native Italian taste buds and honed culinary skills ensure Sale e Pepe�s kitchen will prepare authentic ingredients, innovative menus and most importantly, fantastic food.

 

The Creek Golf Course at Fiddler�s Creek

The Creek Golf Course at Fiddler�s Creek will boast magnificent championship courses, including an awe-inspiring 18-hole signature course designed by Arthur Hills.  This is the first of five planned golf courses. 

 

 

Helpful Websites

                        www.gulfbay.com

www.fiddlerscreek.com

                       

 

Pay & Work Week

 

Compensation is based on position and is $8.50 - $9.50 per hour.  When the Trainee is working in a tipped position, the will be paid at the tip rate.  Overtime laws apply when the Trainee works more than 40 hours in his/her scheduled week.  Trainees are paid bi-weekly.

 

Employee meals programs are offered at each location.

 

Drug Test

The company is a drug free workplace.  Employees are required to submit and pass a pre-employment test for the presence of drugs.

 

Living Arrangements & Climate

Our housing accommodations provide participants with a comfortable living experience. Trainees enjoy a furnished two bedroom two-bath apartment with amenities that will make the living experience comfortable.  Each apartment has the �basics� for a comfortable living situation including kitchen cookware and utensils.  Each Trainee will share his/her bedroom.  Washers and dryers are located in each apartment.  Trainees will need to purchase bed sheets, blankets, pillows and alarm clocks.

 

Naples and Marco Island are located in Southwest Florida.  The average temperature during the winter months (November � March) is 72 degrees Fahrenheit, 16 degrees Celsius.  During these months, there is little humidity.  The average temperature during the summer months (April � October) is 87 degrees Fahrenheit, 20 degrees Celsius.  During the summer months, the humidity makes it seem much hotter.  Florida has a rainy season from July through September.

 

Clothing

Trainees will be provided with uniforms at no cost.  Trainees are requested to bring the following items:

 

Black dress work shoes � comfortable

White Tennis Shoes

Black and tan shorts and slacks

 

In regards to casual wear, trainees will want to bring T-shirts, shorts and swim wear.  A sweater, light coat and slacks are also necessary since it can occasionally become cooler.

 

Daily Transportation

Assistance with transportation to and from work is provided through a daily bus schedule.   Limited Public Transportation is available in Marco and Naples. 

 

Due to limited public transportation, transportation is a frustrating aspect of our geographical area (the apartments are not in walking distance to shopping and entertainment); many trainees purchase automobiles to overcome this frustration. 

 

Cost Information

 

The cost of housing, electric, water, local phone, basic cable and use of daily transportation is $160.00 bi-weekly paycheck. 

 

Housing Deposit - Trainees are required to pay $150.00 security deposit.  This deposit is forfeited if the trainee ends their program early or does not return the housing in a clean orderly manner.

 

Discounted Airport Transportation (must be arranged through Human Resources in order to receive the discounted rate):                        $100 from Miami or Ft. Lauderdale Airport

                        $50 from Ft. Myers Airport

                        $25 from Naples Greyhound Station

 

American Hospitality Academy Certification Program

 

AHA Interns will be exposed to hotel operations in accordance within their specific discipline of training, in order to gain service leadership skills and hospitality knowledge through a structured internship program.

 

AHA Mission Statement

Developing future hospitality leaders through practical training, education and cultural exchange while fostering international understanding, goodwill and friendships.

 

AHA Vision Statement

To promote peace around the world through practical training and tourism.

 

AHA Internship Creed

�         AHA interns represent honor, dedication, distinction and the continued pursuit of international understanding, goodwill, peace and friendship.

�         AHA interns reflect a strong dedication to service, values, ethics and integrity.

�         AHA interns exude pride, loyalty and knowledge of their country, it history and culture.

�         AHA Interns are hospitality leaders of the global future.  

           

AHA Training Program

�         Guest Service

�         Cultural Exchange

�         Education

�         Practical Training

 

 

A.        AHA Guest Service Training Program �Memory Makers�

 

AHA is dedicated to providing excellent guest service to our guests and fellow team members.  AHA�s Guest Service Training Program, �Memory Makers,� will give you the opportunity to develop your customer service skills so as to exceed the guests� expectations, build repeat customers and increase business profits within the company. 

 

You will be required to apply the principles of the Memory Maker Guest Service Program to your daily responsibilities. AHA encourages you to demonstrate and practice the program�s principles to reinforce your effectiveness as a guest service provider.  This mission is accomplished by supporting the right �Guest Service Attitude.�  Your attitude will contribute to how successful you will be in demonstrating guest service skills and teaching this skill to others.

 

Remember, people will forget what you said.  People will forget what you did.  But, people will never forget how you made them feel.  As an intern in a multicultural workplace, You Make A Difference!

 

 

B.        Cultural Exchange

The hospitality industry presents an ideal forum for international understanding as it breaks down cultural barriers by hosting different cultures in an environment that promotes peace and friendship.  It is AHA�s belief that when we begin to understand our differences we soon discover our similarities fostering a spirit of global camaraderie and goodwill.   It is our vision that students who complete the AHA internship will have developed an appreciation for all cultures and will have come to the realization we are all united in a common bond of humanity.

 

C.        Education

In cooperation with the AH&LA, industry experts and university partners around the world, the AHA has created the 1^st global internship manual and workbook.  SERVLEAD has been designed to guide interns in their professional development and strengthening of their cultural awareness skills throughout their internship. The Cultural Awareness and Professional Development chapters will provide you with exercises to practice during your internship to maximize your experience and learn what it takes to be a leader in a multicultural workplace. In addition to completing the workshops and exercises throughout the manual, you will be required to complete the SERVLEAD competencies located at the end of each chapter.

 

Cultural Awareness Topics                          Professional Development Topics

 

Understanding Culture                                      Embracing Change

Breaking Down Stereotypes                             Choose Your Attitude

Cultural Differences in the Workplace               Teamwork Makes the Dream Work

Celebrating Diversity                                        Developing Personal Leadership

           

 

D.        Practical Training

The �hands-on� practical training at the property allows you to apply the knowledge from the classroom and vice versa.  You will be given the responsibility to complete 6 property competencies for your discipline of training (five general competencies and one discipline specific competency.) These competencies are to be used as a tool  to gain exposure and knowledge of the hospitality industry and your field of study.  They need to be completed and signed by your internship supervisor in order to receive a certificate of completion from the AHA and AH&LA.

                                                                                 

 

The monthly academy fee is $150.00 

 

As your sponsor, AHA will enhance your training experience by providing on site supervision and program services throughout your training.  The AHA monthly program fee is $150 and will be deducted from your payroll check.  The fee includes, but is not limited to the following

�         Host Property Placement

�         Program Coordinator Supervision and Support throughout Training Program

�         Cultural and Leadership Training Programs and Seminars

�         Compliance with Training Program Requirements

�         Program Evaluations

�         Cultural Socials and Spotlights

�         Management of Servlead  - AHA and AH&LA Certification